Privacy Policy

1 Introduction

netpkr ("we", "us", "our") is committed to protecting the personal data of every individual who accesses or registers on the netpkr platform at https://netpkr.net ("the Platform"). This Privacy Policy ("Policy") sets out in clear terms how we collect, process, store, share, and ultimately remove your personal information.

This Policy applies to all users of the netpkr platform, including registered account holders, visitors who browse without registering, and individuals who contact our support team. It covers all data collected through the platform's website, mobile-optimised interface, and any other digital channel operated directly by netpkr.

This Privacy Policy should be read in conjunction with our Terms and Conditions and our Responsible Gaming Policy. Where any inconsistency exists between this Policy and those documents, this Policy shall govern all matters relating to personal data processing.

2 Data Controller

netpkr acts as the data controller in respect of the personal information you provide when accessing the platform. As data controller, netpkr determines the purposes for which your personal data is processed and the means by which that processing takes place.

If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact our support team via the live chat facility available 24/7 on the platform, or by email at the address provided in Section 14 of this Policy.

3 Personal Data We Collect

netpkr collects personal data from you directly when you register, use the platform, or contact support, as well as automatically through your interaction with the platform. The categories of data we collect include the following:

3.1 Registration & Identity Data

• Full legal name
• Date of birth (for age verification — players must be 21 or above)
• Residential address, including city (e.g., Lahore, Karachi, Islamabad, Faisalabad)
• Email address
• Mobile phone number
• Username and encrypted password
• Identity verification documents (e.g., CNIC, passport) when required for KYC

3.2 Financial & Transaction Data

• Deposit and withdrawal transaction history
• Payment method identifiers (e.g., JazzCash mobile number, EasyPaisa account reference, bank account details for HBL, UBL, Meezan Bank, SadaPay, Raast)
• Transaction amounts in PKR and, where applicable, USDT TRC20 wallet references
• Balance history and bonus credit records

3.3 Gaming Activity Data

• Bet history, game session logs, and wagering activity across all product verticals (sports betting, casino, slots, fishing games)
• Win and loss records
• Bonus usage and wagering progress data
• Self-exclusion and responsible gaming tool selections

3.4 Technical & Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session timestamps, pages visited, and click-path data
• Cookie identifiers and similar tracking technology data (see Section 6)

3.5 Communications Data

• Records of support chat sessions and email correspondence
• Feedback, complaints, and dispute records
• Marketing preference selections and opt-out records

4 How We Use Your Personal Data

The personal data we collect is used for the following specific purposes:

netpkr will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate legal basis for such processing.

5 Legal Basis for Processing

netpkr processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing is required to fulfil our obligations under the account agreement with you, including providing gaming services, processing transactions, and managing your account.
• Legal obligation: Processing is required to comply with applicable anti-money laundering regulations, identity verification obligations, licensing conditions, and other legal requirements to which netpkr is subject.
• Legitimate interests: Processing is necessary for our legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we send you optional marketing communications or use non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Cookies & Tracking Technologies

netpkr uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and support security features. The types of cookies we use are as follows:

6.1 Essential Cookies

These cookies are strictly necessary for the platform to function correctly. They enable core features such as account login sessions, security token validation, and session state management. Essential cookies cannot be disabled without significantly impairing platform functionality.

6.2 Analytical Cookies

We use analytical cookies to understand how users interact with the netpkr platform, including which pages are visited most frequently, how long sessions last, and where technical issues occur. This data is used in aggregate and anonymised form to improve platform performance.

6.3 Preference Cookies

Preference cookies allow the platform to remember settings you have chosen, such as language preferences and responsible gaming tool configurations, so you do not need to re-enter these on each visit.

6.4 Managing Cookies

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to access core platform features but may limit personalisation and analytics functionality. Note that disabling essential cookies may prevent you from logging in or accessing your account.

7 Sharing Your Personal Data

netpkr does not sell, rent, or trade your personal data. We may, however, share your data with carefully selected third parties in the following circumstances:

• Payment processors: Financial data is shared with our approved payment partners (including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and Raast) solely to process your deposits and withdrawals.
• Identity verification providers: Identity documents and personal details may be shared with licensed KYC service providers to fulfil our age and identity verification obligations.
• Regulatory and licensing authorities: We may disclose account and transaction data to our licensing authority, financial intelligence units, or law enforcement agencies where required by law or a valid legal order.
• Fraud prevention services: We share limited data with fraud detection and anti-money laundering screening services to protect the platform and its users from financial crime.
• Technology service providers: Third-party providers who assist with platform hosting, security monitoring, and customer support infrastructure may process data on our behalf under strict data processing agreements.
• Business transfers: In the event of a merger, acquisition, or sale of netpkr's business or assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections remaining in place.

All third parties with whom netpkr shares personal data are contractually required to process that data only for the specified purpose, maintain appropriate security standards, and refrain from any further disclosure.

8 International Data Transfers

As an internationally licensed gaming operator, netpkr may transfer personal data to servers or service providers located outside Pakistan. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

Safeguards for international transfers may include contractual obligations (such as standard data protection clauses), the use of providers operating in jurisdictions with recognised adequate data protection frameworks, or explicit consent obtained from the data subject where applicable.

9 Data Retention

netpkr retains your personal data for no longer than is necessary to fulfil the purpose for which it was collected, subject to minimum retention periods mandated by applicable law and our licensing obligations.

As a general guide, the following retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity logs: Retained for a minimum of three (3) years, or longer where required for dispute resolution or regulatory investigation.
• Support and communications data: Retained for two (2) years from the date of the last communication, unless related to an ongoing dispute.
• Marketing preference data: Retained until you withdraw consent or request erasure, subject to any legal retention obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual.

10 Your Data Rights

Subject to applicable law and certain limited exceptions, you have the following rights in relation to your personal data held by netpkr:

1. Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
2. Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
3. Right to erasure: In certain circumstances, you may request deletion of your personal data. This right is subject to our legal obligations to retain certain records, particularly those relating to financial transactions and AML compliance.
4. Right to restrict processing: You may request that we restrict the processing of your personal data in specific situations, such as while a correction request is being assessed.
5. Right to data portability: Where processing is based on consent or contractual necessity, you may request a structured, machine-readable copy of your data for transfer to another service provider.
6. Right to object: You may object to processing based on legitimate interests at any time. You also have an unconditional right to object to your data being used for direct marketing purposes.
7. Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise any of the above rights, please contact our support team via live chat on the platform. We will respond to all verified requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, and we will notify you accordingly.

11 Children & Minors

netpkr employs age verification procedures at the point of registration and during ongoing account use to enforce this restriction. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.

If you have reason to believe that a minor has registered on or accessed the netpkr platform, please notify us immediately via our support channel so that appropriate action can be taken without delay.

12 Security Measures

netpkr implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the netpkr platform.
• Encrypted storage of sensitive personal and financial data at rest using industry-standard encryption protocols.
• Multi-factor authentication options available to account holders to protect against unauthorised account access.
• Strict internal access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing conducted by qualified security professionals.
• Automated monitoring systems that detect and alert on suspicious login activity, unusual transaction patterns, and potential data breaches.
• Staff training on data protection obligations and information security best practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, netpkr will notify affected individuals and, where required, the relevant supervisory authority, in accordance with applicable legal timelines.

While we take every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect any unauthorised access to your account.

13 Amendments to This Policy

netpkr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. When material changes are made, we will provide reasonable notice to registered account holders via email to your registered address or through an on-platform notification prior to the changes taking effect.

The "Last Updated" date displayed at the top of this Policy indicates when the most recent revision was made. Your continued use of the netpkr platform following notification of any changes constitutes your acknowledgement of the updated Policy.

The most current version of this Privacy Policy is always accessible at https://netpkr.net/privacy-policy. We recommend reviewing this page periodically to stay informed of how netpkr protects your information.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by netpkr, please contact our dedicated support team through the live chat facility available on the platform. Support is available 24 hours a day, 7 days a week.

For written data-related enquiries, including subject access requests and erasure requests, you may also reach us by email:

When submitting a data-related request by email, please include your registered account username and a clear description of your request to allow us to locate your records and respond as efficiently as possible.